Platform used: Zoom, Microsoft Teams, or Zoho Cliq<\/p>\n
Interactive format: Live demonstration + real-time feedback<\/p>\n
Required Materials:<\/strong><\/p>\n Assessment Methods:<\/strong><\/p>\n <\/span><\/p>\n General Objective<\/strong><\/p>\n By the end of the training, participants will have set up a functional booking system tailored to their needs, with effective integration into their work environment.<\/p>\n Specific Objectives<\/strong><\/p>\n <\/span><\/p>\n Module 1: Introduction and Getting Started <\/strong><\/p>\n Objective: Familiarize participants with the tool and define their needs.<\/p>\n Interactive exercise:<\/p>\n Each participant shares their context and specific needs<\/p>\n <\/span><\/p>\n Module 2: Initial Setup and Service Configuration<\/strong><\/p>\n Objective: Each participant creates their own booking service.<\/p>\n Independent exercise (with real-time assistance):<\/p>\n <\/span><\/p>\n Objective: Optimize customer experience with notifications and integrations.<\/p>\n Independent exercise:<\/p>\n Simulating a test appointment and validating the complete process (booking, confirmation, reminder)<\/p>\n <\/span><\/p>\n Module 4: Optimization and Performance Tracking<\/strong><\/p>\n Objective: Learn how to analyze and improve appointment management.<\/p>\n Collaborative workshop:<\/p>\n Case study presented by a participant with group brainstorming on optimization solutions<\/p>\n <\/span><\/p>\n Module 5: Wrap-up and Immediate Application<\/strong><\/p>\n Objective: Validate skills acquisition and ensure immediate application.<\/p>\n Final deliverable: An operational and customized booking system for each participant<\/p>\n <\/span><\/p>\n Participant Evaluation<\/strong><\/p>\n Training Evaluation<\/strong><\/p>\n Satisfaction survey at the end of the session<\/p>\n <\/span><\/p>\n For participants<\/strong><\/p>\n For the company<\/strong><\/p>\n <\/span><\/p>\n\n
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\n2. Learning Objectives<\/h3>\n
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\n3. Training Content and Flow<\/h3>\n
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\nModule 3: Automation and Integration<\/h3>\n
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\n4. Evaluation and Follow-Up<\/h3>\n
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\n5. Expected Results<\/h3>\n
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\n6. Strengths of Videoconference Training<\/h3>\n
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